And you can reassure your client that talking to GambleAware is free and confidential.The following services are available for people affected gambling harm BetStop – the National Self-Exclusion Register TMīetStop – the National Self-Exclusion Register TM lets you exclude yourself from all Australian licensed online and phone wagering services in a single step for a minimum of 3 months and up to a lifetime. GambleAware can support them or steer them in the right direction.

Aboriginal people can find culturally appropriate services, and services are also available in over 40 community languages. Your client can choose GambleAware options from online chat to face-to-face counselling – even specialist financial assistance. Provide the GambleAware I need support link.Encourage them to talk to someone such as a trusted friend or existing resource.Provide them with resources that provide accurate information and encourage them to think about their situation.There’s a lot they can explore in their own time, including access to specialist services. They may just need some additional GambleAware information that you can support them through. Should you refer your client to a specialist service or not? You may find that referral is not necessary. Referring your clients to specialist services Maybe you can help them set realistic and negotiable goals as part of the change process. If they tell you they want to do something about their gambling, seize the moment to strengthen their commitment to change.You can look for opportunities to come back to talking about reducing gambling harm. If they are not ready, continue to engage with them about why they came to see you in the first place.Even if they do, they might not be ready to make changes – especially big changes. Like many issues that impact someone's mental health, gambling may not be something your client is ready to acknowledge. What now? Exploring your client’s options for changeĮveryone will be different. The screening process may have helped you start the conversation. Once you’ve determined that your client has issues relating to gambling, you can think about what you can do. If your organisation is focused on health, financial, legal or relationship issues, you may not have specialist knowledge about gambling. Know when it’s appropriate to listen, advise, or refer to specialist services. Starting the conversation about gambling may open doors to lasting change.

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